Policy

Store Policy

Shipping Policy

• Orders are processed within 1-2 business days and shipped within 5-7 business days (excluding weekends and holidays).
• Once your order has shipped, you will receive a tracking number via email.
• We are not responsible for delays caused by the shipping carrier.

Refund & Exchange Policy

• All sales are final. Due to the nature of our products, we do not offer refunds or exchanges.
• If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will review your claim and provide a resolution if approved.
• Hair must be in its original packaging, unused, and unaltered to qualify for any issue resolution.

Cancellation Policy

• Orders cannot be canceled or modified once they have been placed. Please review your order carefully before checkout.

Shipping Rates

• Free shipping on 3 or More Bundles (CODE: FREESHIP ).

Lost or Stolen Packages

• We are not responsible for lost or stolen packages once marked as delivered. If you experience an issue, please file a claim with the shipping carrier.

Contact Information

For any questions or concerns, please email us at [[email protected]]